Just wondering, what features and functions would field sales agents be looking for in lead management/sales facilitation software? And what would turn them off using it?

For context, I work in electricity provision so the sales agents would be engaging with customers directly trying to sell electricity products and services.
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James Anderson
CRM is basically building a healthy yet effective customer relationship. It requires finding out details about your customers such as their email ID, phone number and other contact data. There is enormous CRM software out there, you can check them and switch to any of them, based on your preferences.
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