CarlosG
We are a startup just starting out trying to make sales. We're finding it hard to get customer responses and thinking it's because we aren't showing enough value when we contact them. Any tips on helping us get more follow up calls/visits with customers?
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BJack

One thing i always like to ask myself is "why would I call this person back?" if you were on the receiving side of the call. Sometimes it's good to not over think it. Your company exists for a reason and has a product that was created for a specific purpose. Internalize that and try to communicate it in a few short sentences when you open the call or leave a voicemail. Think about why you would call your company back [thumb]

Living easy. Living free.
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crushing_quota
PERSISTENCE [biggrin]
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techwhale
Hey CarlosG,

I've been through this phase with multiple startups and there's nothing more difficult than cold calling or emailing someone who has never heard of your company. I have found that stating (1) why our company/product exists and (2) what problem we solve is the best initial pitch.  People don't respond to features and 'neat' things, they respond when you can fix a real problem they have.

And as crushing_quota stated - persistence.  Many sales newbies I work with think they should be getting call backs after 1 or 2 tries.  It usually takes 6-8 (or more!).

Onward and upward!
Dave

techwhale.com
get big in tech.

http://www.techwhale.com
get big in tech.
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CarlosG
Hey guys thanks for your replies. I really appreciate it. I will try to implement your tips. We are currently doing a 3 follow up strategy but it sounds like techwhale we may need to be a bit more persistent. We were hesitant to 'annoy' the customer. We'll just keep at it and hopefully get better at both our value propositions and attempts.
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techwhale
Best of luck CarlosG - feel free to contact me if you would like some assistance - we work with startup and early stage technology companies exclusively: http://www.techwhale.com

http://www.techwhale.com
get big in tech.
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James Anderson
You might have heard about "Customer relationship management" it's the root cause of the starting stage of any successful business. Maintain a cordial relation with them and hear their queries apart from promoting your products.
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