Was talking to a buddy today about a nifty tool his startup uses to manage customer support tickets and interactions - Zendesk. If you are looking for a customer support software platform, this could be worth checking out.  
"If you can’t explain it simply, you don’t understand it well enough."
Albert Einstein, Physicist
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Yep. Zendesk is pretty good. Provides a nice interface.
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Mike Cartwright
Yes, yes, yes! Zendesk is one of the best customer service software out in the market. We are using it for some time now and we've never been happier. We use it together with Tenfold as our CTI. Our productivity and efficiency increaased beyond our expectations.
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